Yahoo Mail Help 0

Fix problems signing into your Yahoo account

You have important things to do in your Yahoo account, so let’s get you back in! After you regain access to your account, consider switching to Yahoo Account Key to avoid sign-in issues entirely. It’s free, more secure, and you’ll never have to remember a password again.

Password and Yahoo ID issues

You forgot your password or Yahoo ID

You get an “Invalid ID or Password” error

This error message means that the password and Yahoo ID combination you entered doesn’t match what we have on record. Consider the following:

  • Turn off “caps lock” or “num lock” – These keys change the value of what you’re actually typing.
  • Update your browser autofill settings – If your browser remembers passwords, you may need to update your autofill settings after changing your password.
  • Try another web browser – If you can access your account in another browser, the problem isn’t with your account; you’ll need to fix the issue in your preferred browser.
  • Someone changed your password – A hacker could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password. Then, review your account settings to undo changes you didn’t make and secure your account.

Other sign-in issues

You get a “First time signing in here?” message

If you sign in from a device, program, or location that we haven’t seen you use before, we may ask you to enter an Account Key (sent to your recovery mobile phone or email) to verify that it’s really you. If the recovery options displayed for your account are out-of-date, go to the “Still can’t get signed in?” section of this help article for more info.

You get an “Account Locked” message

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper.

Your sign-in screen loops or reloads

If you’re caught in a loop where the sign-in screen keeps reappearing after you click “Sign in,” you’ll need to reset the “sign-in” cookie.

  1. From the sign-in page, click Not you?
  2. Enter your Yahoo ID and password.
  3. Click Sign in.

If that doesn’t fix the problem, try these steps and attempt to sign in after each one:

  Still can’t get signed in? If you’re unable to use the Sign-in Helper to get into your account, because your recovery info is wrong or inaccessible, you won’t be able to regain access to your account again. You’re always welcome to sign up for a new account, but just make sure to keep your new account’s recovery info up-to-date.